Happy Valley Resort and Casino

Address: Opposite The Gables Shopping Centre, Ezulwini Valley view map

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Happy Valley Resort & Casino offer sixty five executive rooms. This venue is classy with the casino being open and spacious. This Swaziland resort offers stylish accommodation and entertainment for business and leisure guests alike and offers fun for the whole family. With it's high standards of interior design, warm atmosphere and friendly service, this new Swazi hotel is definitely in the league of international hospitality.

Caring For The Customer

The "caring for the customer" rating is an aggregate score for the five parameters we survey (welcome, the service, charm, cleanliness/maintenance and overall experience/value for money. There must be a minimum of 3 traveller ratings we can average before we display a rating for the property. We also age traveller ratings and discard any that are over twelve months old.

Happy Valley Resort and Casino has an average customer care rating of 3.63 (out of a possible 5). The scores for each parameter are:

Cleanliness3.75
Check in/Welcome3.88
Service3.63
Charm/Experience3.38
Overall Impression/Value3.50

Traveller Feedback

Mrs Dalene B.
- South Africa
on 10 Jan 2012

3 long black hairs on Bathroom floor.
Ceiling of Bathroom needs a coat of paint,

Mrs Duduzile S.
- South Africa
on 10 Nov 2011

geting a twin plug was a mission impossible.
check in time is 2pm, but we arrived @ 3:15pm n the room was still not ready.
the bedding and towels ald n dull
as a client i expect best value for my money, which i didn't get
nonetheless food n the staff was great

Ms Ndzalama N.
- South Africa
on 13 Jun 2011

To get a double adaptor was a mission, which it shouldn't be in my experience.

Mr Anthony R.
- Botswana
on 29 Apr 2011

The electronic door card stopped functioning every day. We had to renenew it at the front desk daily!
Bathroom poorly designed. No soap holder in shower. Toilet roll holder in impossible place.

Ms Ndzalama N.
- South Africa
on 11 Apr 2011

The room smelt a bit on arrival, nut I think the maid was using the toilet, when I got there she looked a bit suspicious

Ms Sarona M.
- South Africa
on 16 Mar 2011

On the 2nd day I find the room without towels I had to phone for the reeption to arrange and there was no action until I went to them personally. The phone in room that I was booked in was not working. At night my neighbours were very noisy and again I had to complain to the reception for several times to attend to them. It was very bad.

Mr Stewart M.
- United Kingdom
on 31 Dec 2010

The staff were very friendly and helpful and the room accommodation was comfortable. There was a shortage of loungers etc around the poolside and it felt as if the hotel was still having a few teething problems due to its not being in existence for very long.

Mr Govender R.
- South Africa
on 27 Dec 2010

We could not have asked for better service, all the way from the reception, management to the fields staff. We felt really welcome and were impressed with the quality of service ( 5 star ).Thank you for setting up the tables on our porch, we enjoyed the evening relaxation outside.
The staff were exceptionally friendly and the standards were extremely high. The layout and your gardens are fantastic.
Well done to Happy Valley Resorts. Keep up the good service.

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