Mountain Inn Hotel
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Marc & Patrick Ward
The Mountain Inn is run by owners Marc and Patrick Ward. Having been involved in hotel management for 40 years in Swaziland, the family has succeeded in establishing a reputation for reliability and quality, which is unequalled in the local Swaziland travel industry. This business success is mirrored by their involvement in a myriad of local community structures, social welfare and business development programmes. As a former Senator in the Swazi Parliament, Marc (snr) is a knowledgeable host, who, with his family, exude a passion and enthusiasm for the Kingdom, which is characteristic of all Swazi's.Patrick Ward after working onboard charter boats in the Caribbean for eight years returned to Swaziland and has brought a wealth of experience and passion for the leisure industry to the Mountain Inn. Patrick is married to Katheryn and they have a vivacious daughter Ella.
This accommodation provider has taken action to address one or more issues (whether environmental, social or cultural) which will contribute positively to the long term viability of the destination and hence their site displays a Caring for the destination rating.
Main area of focus in Caring for the Destination:
Mountain Inn is proactive in social welfare initiatives and is widely respected for their commitment in this sphere. Wherever possible local suppliers are used for hotel inputs.
Detailed description of the Caring for the Destination Initiative:
At Mountain Inn Hotel you'll have a rewarding experience interacting with Swaziland locals. We firmly support empowering locals to benefit from tourism, and as such work to provide them with training and employment. You'll benefit from the positive relationships we have with the nearby community, so you can enjoy a fun and safe holiday experience.
This rating is an aggregate score for "Caring for Destination" we survey the travellers
The Mountain Inn Hotel has an average rating of 2.43 (out of a possible 3)
Traveller Comments:The Mountain Inn Hotel has an average rating of 2.43 (out of a possible 3)
The scores for each parameter are:
Traveller find the hotel to be "caring for the destination": 3
Traveller book this hotel because it was listed as "caring for the destination": 1.86
Traveller find the hotel to be "caring for the destination": 3
Traveller book this hotel because it was listed as "caring for the destination": 1.86
"It is well placed within the community and it is important to be part of the community. Staff members are sourced from the community."
Mr. Herman M. - South Africa on 01/07/2010
Mr. Herman M. - South Africa on 01/07/2010
"This hotel REALLY does care. On hearing that our group of Americans was cycling across Swaziland to raise funds for Young Heroes, an orphan-support project, the hotel owners instinctively donated the value of our two-night stay in cash back to the project. How great is that?"
Mr. Steve Kallaugher (Cycle R. - United States on 07/05/2010
Mr. Steve Kallaugher (Cycle R. - United States on 07/05/2010
This rating is an aggregate score for the six parameters we survey (Cleanliness, Check in/Welcome, Service, Charm/Experience, Overall Impression/Value)
The Mountain Inn Hotel has an average rating of 4.37 (out of a possible 5)
Traveller Comments:The Mountain Inn Hotel has an average rating of 4.37 (out of a possible 5)
The scores for each parameter are:
| Cleanliness | 4.43 |
| Check in/Welcome | 4.43 |
| Service | 4.57 |
| Charm/Experience | 4.29 |
| Overall Impression/Value | 4.14 |
"This is a full service hotel with pool, gym, bar, nice restaurant, etc. The view is beautiful, the grounds lovely, and the service is exceptional. However, if you are simply looking for a place to sleep and eat in the evenings, it may be more luxury and a higher price than is necessary."
Mr. Cynthia K. - United States on 04/07/2010
Mr. Cynthia K. - United States on 04/07/2010
"The hotel is clean and every effort is taken to keep it that way. My concern is the breakfast service, the standard is poor and the food is not well presented including the display is unkept and not cleaned. I was offended when I asked for honey with my tea and the entire honey bowel was shoved into my face my the waiter and without a word the bowel was taken away without a replacement before I finished my tea pot.
Great hotel, with a bit of work on the breakfast display and attituded of some of the waiters, it could be great.
Please keep a spare umbrella at reception for your clients use during rainy days."
Mr. Herman M. - South Africa on 01/07/2010
Great hotel, with a bit of work on the breakfast display and attituded of some of the waiters, it could be great.
Please keep a spare umbrella at reception for your clients use during rainy days."
Mr. Herman M. - South Africa on 01/07/2010
"Owner-run establishments will always stand apart from chains and management-run hotels. This is a great hotel, run by a truly great family of hoteliers."
Mr. Steve Kallaugher (Cycle R. - United States on 07/05/2010
Mr. Steve Kallaugher (Cycle R. - United States on 07/05/2010
"The surroundings of the hotel were excellent. Unfortunately the area just behind the hotel spoiled things for us because of litter strewn all over the place."
Mr. Chisanga P. - Zambia on 08/11/2008
Mr. Chisanga P. - Zambia on 08/11/2008
