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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Southern Highlights Tour   has an average customer care rating of 4.80 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 5.00
  • Quality of Information ...................................................................... 5.00
  • Overall Experience .......................................................................... 4.50
  • Safety/Organization ......................................................................... 5.00
  • Overall Impression/ Value.............................................................. 4.50
Pickup info:

This tour departs from the Swazi Trails office in Ezulwini. Free pick-up's are offered from nearby lodges and hotels, when logistically possible.  Pick-up's and drop-off's further afield may attract an additional charge. All pick-up's must be specifically pre-arranged in advance by "Special Request".




Traveller Feedback

Mrs Estelle T.
- South Africa
on 03 Jan 2012
Wonderful operator with great knowledge of Swaziland and the countries culture.

Mrs sandra s.
- United States
on 29 Dec 2010
Our tour guide was knowledgeable and an excellent guide. We were not happy with the cultural village experience because of the actions of the older man who introduced the dancers, made concluding remarks and then led us through the sample village. It was this village experience we were not happy with. I sent a longer explanation to Nikki at Swazi Trails explaining the details,.