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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Swaziland Highlights Tour   has an average customer care rating of 4.67 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 5.00
  • Quality of Information ...................................................................... 4.67
  • Overall Experience .......................................................................... 5.00
  • Safety/Organization ......................................................................... 4.67
  • Overall Impression/ Value.............................................................. 4.00
Pickup info:

This tour departs from the Swazi Trails office in Ezulwini. Free pick-up's are offered from nearby lodges and hotels, when logistically possible.  Pick-up's and drop-off's further afield may attract an additional charge. All pick-up's must be specifically pre-arranged in advance by "Special Request".




Traveller Feedback

Mrs Marelize J.
- South Africa
on 05 Jan 2012
Very eager to teach us all about swaziland, friendly and very helpful

Ms Rikke S.
- Denmark
on 29 Jun 2011
Everything was great - only the price of the tour was extremely high.

Mr Mark N.
- Australia
on 07 Apr 2010
Good service