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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Pickup info:

Trips depart Swazi Trails office at 08h30. Swazi Trails are situated within the Mantenga Craft Centre in the Ezulwini Valley.  There is safe parking for vehicles. A hotel or lodge pick-up in the Ezulwini, Mbabane and Manzini areas can be arranged at an additional charge.



Free pick-ups are often provided when logistically possible, especially for larger groups or for participants accommodated in the direction of the tour departure. If unsure just ask as a special request when booking.

 

Participants on half day or combo trips who are exiting Swaziland to the south (Lavumisa/Golela) or west (Mahamba) may follow in their own vehicle to the river, so as to save time and distance later in the afternoon. 


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