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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

White Water Rafting (half day)   has an average customer care rating of 4.80 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 5.00
  • Quality of Information ...................................................................... 4.50
  • Overall Experience .......................................................................... 5.00
  • Safety/Organization ......................................................................... 4.75
  • Overall Impression/ Value.............................................................. 4.75
Pickup info:

All white water rafting trips depart from the main Swazi Trails offices.  The meeting time is 08h30 for a departure shorty thereafter. Swazi Trails are situated within the Ezulwini Valley at  Mantenga Craft Centre. The centre has safe parking for vehicles.  For those without personal transport, a hotel, guesthouse or lodge pick-up is possible in the Ezulwini, Mbabane and Manzini areas.  This may attract an additional charge.



Free pick-ups are often provided when logistically possible, especially for larger groups or for participants accommodated in the direction of the tour departure. If unsure just ask as a special request when booking.

 

Participants on half day who are leaving Swaziland to the south (Lavumisa/Golela) or west (Mahamba) may follow in their own vehicle to the river, and then depart directly from the rafting exit point. This saves almost two hours of time from the onward journey and makes a half day of rafting feasible even for those with limited time in the country. 




Traveller Feedback

Mrs Estelle T.
- South Africa
on 03 Jan 2012
They were great fun. We laughed all the way down the river.

Mr Clinton S.
- United States
on 05 Apr 2011
They were extremely accommodating and did everything to make sure we felt safe and had a great time rafting. Wonderful experience!

Mr Darius R.
- Switzerland
on 02 Jun 2010
The tour operator was very efficient and sympathetic and we had a wonderful time.

Ms Mbali M.
- South Africa
on 08 Sep 2009
The guides were very friendly and handled all the crisis we came across very calmly which intern allowed us to be calm and not panick. The trip was very exhausting though, but the light lunch at the end refueled us with energy to go back.