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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

White Water Rafting (full day)   has an average customer care rating of 4.70 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 5.00
  • Quality of Information ...................................................................... 4.50
  • Overall Experience .......................................................................... 5.00
  • Safety/Organization ......................................................................... 4.50
  • Overall Impression/ Value.............................................................. 4.50
Pickup info:

Trips depart Swazi Trails office between 08h30 and 09h00 daily. Swazi Trails are situated within the Mantenga Craft Centre in the Ezulwini Valley.  There is safe parking for vehicles. A hotel or lodge pick-up in the Ezulwini, Mbabane and Manzini areas can be arranged at an additional charge.



Free pick-ups are often provided when logistically possible, especially for larger groups or for participants accommodated in the direction of the tour departure. If unsure just ask as a special request when booking.




Traveller Feedback

Mrs Rebecca W.
- United Kingdom
on 27 Dec 2011
We had an amazing day and were very happy to go tubing and abseling. Would have been good to know that we were doing this before the lunchtime on the day. ie when we had finished rafting for the day. Whole experience was awesome though, bruises are recovering well!!

Mr David W.
- United Kingdom
on 09 Dec 2008
The tour operator was very good.

The guides were professional, friendly and good fun....everyone had a really good time.