The houseboat is located just off the road leading to Maguga Dam, next to Maguga Lodge. The location is signposted with a sign that reads 'Houseboat Rental'. First, you enter a secure parking lot where you can leave your vehicle for the day. Guests who use the houseboat don't have to pay for the parking facility. From the parking lot there's a road leading down to the waterfront where the houseboat is moored, so before leaving your vehicle for the day it is advisable to drive down to the boat to unload any equipment and groceries you wish to take onboard. There will be a representative at the waterfront who explains how to operate the houseboat, and who is there for any questions you may have.
The rate includes a gilly and one full tank of fuel per day. An extra fuel tank is available on the boat; should you make use of it, you will be charged E300 for the full tank.
The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.