Determined when booking.
It is only necessary to book a single person for the guide, as the guide hire rate is the same regardless of whether guiding for one person or for a coach load of 40 persons. If you need two or more guides on two or more separate vehicles, first book one, then when on your "My booking" page add another guide service for the same day to your existing booking reference number.
The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.